WVS will be re-establishing and re-setting some boundaries to reduce afterhours work encroachment and veterinary fatigue, improve overall staff safety, and address increasing administrative burden from our Professional College.

Many of these changes are intended to support WVS’s long-term capacity to help those horses, farm animals, and companion animals that cannot be transported to a clinic setting.

To that end, prescription refills are not considered an emergency service, and all afterhours but non-emergency phone calls, text messages and emails will be responded to within 24-48 hours. The clinic is now closed to new clients (until further notice), and will prioritize emergency services to established clients and direct referrals from other veterinary clinics.

Also in 2024 WVS, will be more selective with the patients and clients we keep.WVS encourages appropriate restraint, (re)training, pre-sedation, stress-free environments and rebooking of appointments for difficult animals, and is willing to work with such patients until it becomes clear to WVS staff that our involvement is not helping the animal.

These policies include:

Regular appointments / consultations occur between 9 am and 4:30 pm on Monday, Wednesday and Friday, and 12:30 pm to 4:30 pm on Thursday.

Appointments / consultations outside of these times will be treated, and billed, as an emergency.

Prescriptions will be filled and available for pickup / drop-off during regular business hours only.

Non-emergency requests and prescription refills can be completed online through info@winchelseavetservices.ca.

Leave a message on Voice Mail between 5:00 pm and 8:30 am weekdays, and all day / night on Tuesdays, weekends, and holidays, if you require a call back. A call back will be at the veterinarian’s discretion.

Regardless of urgency, text messages and emails received afterhours will be responded to within 24-48 hours.

Established clients are those who have been seen by WVS within the last 3 years.

There will be a wait list for all new clients, and for previous clients not seen within the last 3 years.

Direct referrals from veterinary colleagues, and animals in absolute distress that cannot be transported to a clinic setting, may be eligible for emergency services.

Aggressive / dangerous animals must be properly restrained or pre-sedated.

WVS reserves the right to remove aggressive / dangerous animals from our patients list.

Any aggression or abuse (including language) directed towards our staff will not be tolerated.

All day Tuesday and 9 am-12 pm on Thursdays is reserved for administrative tasks and same-day emergencies